Second Line Support

About the Role

We are looking for an enthusiastic and technically-minded individual to support and develop our ERP system. This role bridges 2nd/3rd line support and system development, combining day-to-day support, rollout implementation, dashboard creation, and ongoing enhancement. Over time, you will grow into a subject matter expert (SME) for our ERP, becoming the go-to person for system knowledge and improvements.

Key Responsibilities

• Lead rollout of the Finance module initially, then support broader system rollout across the business.

• Create and maintain dashboards for the Project Team and wider stakeholders.

• Support go-live activity, providing knowledge and assistance to users and project teams.

• Act as an escalation point for ERP-specific support tickets, providing 2nd/3rd line support and troubleshooting.

• Develop expertise in the ERP system and transfer knowledge to colleagues.

• Implement system functionality and customisation using low-code/no-code tools, and where applicable, simple coding or queries.

• Design and redesign screens, forms, menus, and reports; develop data extraction queries and new interfaces.

• Liaise with the internal development team for more complex customisation tasks.

• Support integration of new features and rollout of innovations, ensuring correct deployment and system security.

• Collaborate with infrastructure and IT operations teams to ensure systems are maintained, secure, and performing.

About You

• Ideally a recent graduate or junior-level candidate with experience or interest in technical support, system support, or ERP support.

• A computing or technology degree or similar qualification is beneficial.

• Strong ability and willingness to learn new technology from scratch.

• Familiarity or curiosity with ERP systems or database/reporting tools is a strong plus (experience with other ERPs such as Microsoft NAV or similar is advantageous).

• Comfortable working with low-code / no-code environments, and learning to work with system queries, dashboards, and customisation tools.

• Strong problem-solving skills and technical aptitude; able to rise to complexity and challenge.

• Flexible mindset: open to self-learning via documentation, forums, community groups, or online resources.

• Excellent communication skills: able to transfer knowledge and explain technical concepts clearly.

• Willing to work from the office a few days per week (initially 2 days, up to 3 around go-live); must live within commuting distance.

• Self-motivated, proactive, collaborative, and enthusiastic about system improvement and innovation.

What You'll Get

• Competitive pension contributions.

• 25 days holiday plus bank holidays.

• Life insurance at 4 × salary.

• Access to employee benefits and retailer discounts.