System Support Analyst – Cheshire – Permanent

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System Support Analyst – Cheshire – Permanent


I am currently looking for a System Support Analyst to join a company, who was recently been nominated in the Top 100 Best Small Companies.

Application Support Analyst

Permanent Role

Location: Cheshire (Free Parking Available on site)

Salary: £18,000 – £20,000 + excellent package & benefits

Start Date: ASAP (Willing to wait for the right candidate)

Interviews: 2 stage ASAP

Client CV Submission: 27th of February 2018


The Company has been established for over 10 years and is expanding rapidly with over 190 franchise networks across the UK. Their aim is to make a real difference in the world, to the lives of the people and families seeking support.


You’ll be based in the heart of the business, reporting directly into the Head of IT. You will be working closely with a team of analyst’s, to support business applications across all partnerships.

Day to Day:

  • Supporting a range of software, specific to the industry (core management system)
  • Supporting other complementary systems such as call monitoring, data capture and recruitment
  • Email System Administration on Office 365
  • Manage IMAP Platform and Hosted exchange


  • Must have at least 2+ years experience providing System Support (We are not looking for a super techie)
  • Must be able to handle and resolve challenging issues of the system, mostly raised by the franchise owners
  • You will be patient, have excellent attention to detail, be polite and courteous, have good timekeeping as well as an excellent telephone manner
  • Be able to take ownership of a problem and see it through to conclusion
  • Empathy for customers and able to talk the level of their knowledge
  • Work with 3rd party suppliers and liaise with developers for successful resolution of escalated issues
  • Build strong relationships with the franchises


  • Proven experience supporting systems such as:
    • Talent Track (recruitment system)
    • Mobizio (Visit Management system)
    • Insight (BI tool)
    • PeoplePlanner (core care management system)
  • Technical Knowledge of Windows Server 2016

Package to include:

  • 22 days’ holiday (+1 per year service capped at 5) and 8 bank holidays
  • Pension contribution
  • Gym membership
  • Charity days off (Paid days’ work)
  • Optional medical insurance

Other benefits

  • Company lunch provided on Mondays
  • Annual Conference (huge event that everyone get’s excited about where all the franchises get together – as National Office, we help support the day to run smoothly)
  • Christmas Party
  • We celebrate birthday’s (with cake) and work anniversaries (with wine)

Please apply as soon as possible to be considered.

Job Reference: 3859

Salary: £18000 - £20000 per annum + in description

Salary per: Annum

Job Duration: Permanent

Job Start Date: ASAP

Job Type:

Job Location:

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