Copy of LDF 1 Speaker 1 (1) 29/09/2020

Improving Productivity and Collaboration in the Future of Distributed Working | Watch Recording

We interviewed Chris Headlam, Infrastructure Manager at Netcompany as part of our series of webinars for Leeds Digital Festival 2020. We asked Chris:

How can we, as infrastructure leaders, work to maintain and improve productivity and collaboration in the future of distributed working?

In this recording, Chris talks about how Netcompany, along with the rest of the UK, went to home-based working overnight when we went into lockdown.

At Netcompany, all staff are given laptops and secure VPN when they join and they have a hybrid internal infrastructure in place; they were already in a good position for remote working prior to Covid.

When lockdown was announced, the company used Microsoft Endpoint Manager and Cloud Gateway which allowed them to patch people’s devices when they were remote to maintain security. Internal IT staff supported people remotely via the Team Viewer console that they had in place.

Chris shares how the Senior Management Team in Leeds were divided into small ‘Covid groups’ with responsibility for managing people, including coordinating morning and afternoon calls and checking on people’s physical and mental wellbeing.

He also touches on how Netcompany has adopted Microsoft Teams as their tool of choice for collaboration and how the integration of Microsoft Whiteboard has helped them in meetings.

The company has been able to transition to home-based working with minimal fuss and disruption for its clients. In terms of customer journeys, they have moved to cloud based technologies such as Microsoft Intune, Windows Autopilot and Windows Virtual Desktop. Voice, video and collaboration is performed using Microsoft Teams and Zoom.

In addition, Netcompany has implemented extra MFA for increased levels of security and they are moving from traditional VPN logins to seamless VPNs for some of their clients. They are also using Microsoft Bookings for office desk bookings due to Covid restrictions.

“I think the technology is there to make the new norm a reality.”

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