Corecom Care 14/07/2016

4 ways Corecom Consulting shows customer care

Customer care is at the heart of everything we do at Corecom Consulting.  It is something that shapes our business activities, enabling us to develop a loyal customer base and build strong, lasting relationships with our stakeholders.

Managing and delivering high levels of customer service is what differentiates Corecom Consulting from its competition which is why we see it as such a valuable asset.

Here are four things that our consultants do to show our customers that we care:

1.   Meetings

Meetings, and lots of them.  Our consultants book in meetings as soon as they speak with candidates in order to get to know them and build a lasting relationship from the start.  Whether it’s at our offices or out for a coffee, consultants like to make candidates feel at ease throughout the duration of the recruitment process.

We also engage in regular client meetings to better understand the company culture, enabling consultants to make more informed decisions on what kind of personality will be best suited for the role and company in question.

2.   CV Reviews

Consultants offer every candidate a free CV review, providing guidance on what to include and how to lay it out.  A good CV can make or break a candidate’s application, which is why we see it as such fundamental part to get right.

3.   Pre-Interview Meetings

Our consultants like to meet with candidates prior to their interviews to run through any last minute questions they have.  Candidates are taken to the interview by one of our consultants and introduced to the hiring manager.  We feel that this part of the process is vital in order to ease nerves and it starts the interview in a positive way.

4.   Post-Placement Care

Celebratory Meal

After an offer has been made, candidates are taken out for a celebratory meal by our consultants to congratulate them on their new roles.

Review Meeting

After a couple of weeks, one of our consultants will visit the candidate in work and have separate meetings with the candidate and their manager.  Feedback will be taken from the manager and given to the candidate and vice versa to make sure the candidate has settled in well.

One recommendation that Rick Hughes, Director and Head of Testing / QA at Corecom, recently received, was from Bryan Elder, a contract Test Analyst.  The letter came as a result of Rick meeting with Bryan to discuss his career ambitions, helping with external applications and offering valuable professional advice.

This just goes to show the importance of customer care and giving candidates exceptional experiences.  Why not head over to the candidate section of our website?


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